Cancellation Policy

Other than as set out below, NO REFUND of any portion of the fee paid will be given.

Goldzone Wellness Center Pte Ltd and its subsidiaries and affiliated entities (“GWC”) reserve the right to change the program logistics, coach, or speaker(s) or cancel or postpone a program.

If GWC cancels* a program, GWC will, at its option, allow you to either attend an alternative program of equivalent value (subject to availability) or obtain a full refund of the registration fee paid.

If GWC postpones** a program, you may choose to either attend the same program at a later date or an alternative program of equivalent value (in either option, subject to availability).

Please note:

* A program is treated as canceled when GWC no longer offers it.

** A program is treated as postponed when GWC changes the scheduled date to a later date.

WEEKDAY PROGRAM

If you cannot attend a Weekday Program that you have registered for, you must notify us via Email at least fourteen days before the program begins. Provided you notify us before the fourteen-day period, GWC may at its option, allow you to:

  • Attend the same program at the next available date (subject to availability); OR 
  • Attend an alternative program organized by GWC (of equivalent value or (if the alternative program is of higher value) you must pay the difference subject to availability). If the alternative program is of lower value, no refund will be given; OR 
  • Substitute yourself with another person who must not already be registered in a GWC Program. 

Replacement/alternative programs must be completed within six months of the start date of the original program you registered for.

WEEKEND PROGRAM

If you cannot attend a Weekend Program that you have registered for, you must notify us via Email at least thirty-three days before the program begins. Provided you notify us before the thirty-three-day period, GWC may, at its option, allow you to:

  • Attend the same program at the next available date (subject to availability); OR 
  • Attend an alternative program organized by GWC (of equivalent value or (if the alternative program is of higher value) you must pay the difference subject to availability). If the alternative program is of lower value, no refund will be given; OR 
  • Substitute yourself with another person who must not already be registered in a GWC Program. 

Replacement/alternative programs must be completed within six months of the start date of the original program you registered for.

WEEK-LONG PROGRAM

If you are unable to attend a Week-long Program or Vacation-Seminar, that you have registered for, you must notify us via Email at least ninety days before the program begins. Provided you notify us before the ninety-day period, GWC may at its option, allow you to:

  • Attend the same program at the next available date (subject to availability); OR 
  • Attend an alternative program organized by GWC (of equivalent value or (if the alternative program is of higher value) you must pay the difference subject to availability). If the alternative program is of lower value, no refund will be given; OR 
  • Substitute yourself with another person who must not already be registered in a GWC Program. 

Replacement/alternative programs must be completed within twelve months of the start date of the original program you registered for.

IMPLEMENTATION SUPPORT PROGRAM

If you cannot participate in an Implementation Support Program/Coaching Program that you have registered for, you must notify us via Email at least seven days before the program begins. Provided you notify us before the seven-day period, GWC may, at its option, allow you to:

  • Attend the same program at the next available date (subject to availability); OR 
  • Attend an alternative program organized by GWC (of equivalent value or (if the alternative program is of higher value) you must pay the difference subject to availability). If the alternative program is of lower value, no refund will be given; OR 
  • Substitute yourself with another person who must not already be registered in a GWC Program. 

Replacement/alternative programs must be completed within six months of the start date of the original program you registered for.

Important:

If you provide us with less than the prior notice as required above, 50% of the registration fee paid will be forfeited, and the balance amount will be credited to a future program or service. If you fail to provide us with any notice of cancellation prior to the program’s start or if you fail to attend the program (or any portion) for any reason, 100% of the registration fee will be forfeited. 

Other than as provided above, NO REFUND of any portion of the fee paid will be given, whether due to your cancellation or non-attendance of, or withdrawal from, the program (or any portion of the program).

Last updated: January 22, 2023